Information on how ENERGY KOSOVA V.B. Sh.p.k. collects, processes and protects personal data.

1. Data Controller ENERGY KOSOVA V.B. Sh.p.k. Rr. Hysë Selimi Nr. 18 Pejë, Republic of Kosovo

Contact Phone: +383 49 974 440 Email: info@energykosova.com Website: www.energykosova.com

2. Data Protection ENERGY KOSOVA V.B. Sh.p.k. respects the privacy of visitors to this website and processes personal data in accordance with applicable data protection laws, including the Law No. 06/L-082 on Protection of Personal Data of the Republic of Kosovo. Personal data is processed only where necessary for the operation of this website, communication with website visitors, the handling of inquiries and the establishment or performance of business relationships.

3. Contact Form When you contact us through our website, we may process the information you provide, including: - Name and/or company - Email address - Phone number - Area of inquiry - Message and inquiry details This information is processed for the purpose of responding to your inquiry, communicating with you and, where applicable, taking steps in connection with a potential or existing business relationship.

4. Technical Website Data When you visit this website, certain technical information may be processed automatically where necessary for the secure and reliable operation of the website. This may include information such as IP address, browser and device information, date and time of access and technical request data. Such information is processed only to the extent necessary for website functionality, security and technical administration.

5. Cookies This website uses technically necessary cookies where required to ensure its proper and secure operation. We do not currently use cookies or tracking technologies for advertising, marketing or external analytics purposes. If additional technologies are introduced in the future, this Privacy Policy and, where necessary, the relevant cookie settings will be updated accordingly.

6. Service Providers We may use trusted service providers for the technical operation of our website and the processing of website inquiries. These providers process personal data only where necessary for the respective service and subject to applicable data protection requirements and contractual obligations. Personal data is not sold to third parties.

7. Data Retention Personal data is retained only for as long as necessary for the purpose for which it was collected or as required by applicable legal obligations. When personal data is no longer required, it will be deleted or otherwise handled in accordance with applicable data protection requirements.

8. Your Rights Subject to applicable data protection law, you may have the right to: - Request access to your personal data - Request correction of inaccurate or incomplete data - Request deletion of personal data - Request restriction of processing - Object to certain processing activities - Request data portability where applicable For questions regarding the processing of your personal data or to exercise your rights, please contact: info@energykosova.com You also have the right to contact the competent data protection supervisory authority in the Republic of Kosovo.

9. Supervisory Authority Information and Privacy Agency (AIP) Republic of Kosovo Further information about data protection and the competent supervisory authority is available from the Information and Privacy Agency of Kosovo.

10. Changes to this Privacy Policy We reserve the right to update this Privacy Policy where necessary due to changes in legal requirements, our website or the way personal data is processed. Last updated: September 2026